fairUP your community
fairUP your holidays

What do different booking statuses mean?

• Rejected: Your booking has been rejected by your host.
• Expired: Your booking request expired before it was accepted by the host.
• Cancelled: You or the host cancelled the booking.
• Upcoming: You have an upcoming booking.
• Completed: Your booked experience has been successfully executed

What kind of cancellation policies do you have?

We have two cancellation policies.

• Flexible: Full refund for cancellations made within 48 hours of booking, if the booking is made at least 14 days before the start of the experience.
• Moderate: Full refund for cancellations made within 5 days of booking, if the booking is made at least 14 days before the start of the experience.

How are scouts mediating the booking process?

Scouts are here to make your journey smoother. If the experience you booked was managed by a Scout, they can help mediate communications between you and the host.

What is the Post-Booking Procedure?

After booking, your payment will be held securely by fairUP until you’ve successfully attended the experience. This ensures the security and trust of all our users.

How to review the experience?

48 hours after you have completed your experience, you will receive a thank you email from us. In this email we will also encourage you to rate your experience and help us improve to serve travelers like yourself.

What is the purpose of a Scout?

Scouts on fairUP serve as a bridge between local hosts, visitors, and the community, illuminating the authentic experiences our community offers. Their assistance to local artisans and businesses helps create immersive experiences that promote local culture and traditions.

Scouts have a significant role in supporting local economies. By bringing hosts and they genuine experiences online, they open up income opportunities, boost local businesses, and aid in funding community projects. Their work is vital in building sustainable tourism and preserving the authenticity of local communities.

Moreover, by managing operational aspects of hosting, like listing creation, guest communication, and booking management, they enable hosts to concentrate on delivering immersive experiences. They are not just a connector, but an active advocate for their community, contributing directly to fair and beneficial tourism.

What kind of Scouts are we looking for?

We’re looking for Scouts who have a deep understanding of their local community, are digitally savvy, flexiblee, responsive and have excellent communication skills. A Scout needs to be familiar with the booking platforms and marketplaces. Scouts should have a passion for promoting local businesses and experiences and a keen eye for what makes their area unique. But most of all, we are looking for people that want to join us in our mission to transform local communities for the better.

How to become a Scout?

You can become a Scout by applying through our Scout Application Form, where you tell us a bit more about yourself, your community, and the experiences you could bring to fairUP. After you submit your application, our admin team will review it. Don’t worry if your application will not be accepted in your first try. We will provide you with constructive feedback and after that you can apply again.

What are your rights and duties as a Scout?

As a Scout, you are expected to onboard new hosts, manage listings, accept bookings within 12 hours, update the listings, reject bookings based on prior agreements with hosts, and look for the new experience hosts in your community. Communication with guests and arranging with the host are also part of your duties. But essentially what the Scout will work on largely depends on the agreement with the host.

How are Scouts rewarded?

Scouts earn a 7.5% on each booking with their host in return for their assistance. This commission is a recognition of the vital role you play in bringing experiences to life on our platform and boosting local economies.

How to get paid as a Scout?

To claim your earned commissions, you must go to the “Payouts” section in your Scout dasahbord. There you can create a reference invoice based on the unsettled booking commissions you have selected in the previous step. With the help of your reference invoice, you can issue the real invoice manually (according to your established accounting process). Upload the real invoice to the platform as indicated and send it to your host. Within one invoice you can charge more than one booking commission, but in this case make sure that all booking commissions refer to the same host (if you are scouting to multiple hosts). The host will then review the invoice and approve or reject it accordingly. If the invoice is approved, your charged comission will be automatically transferred to your account (Rady ffor withdrawal), otherwise you will have to repeat the invoicing process.

How can I end the relationship with my host?

You and your host can decide on the terms for ending your relationship. It’s important to establish these conditions in advance with your host inside your Scout dashboard. This could be based on these two criteria:

• One-time early termination fee: if your host does not want to wait for the required number of successfully completed bookings to compensate your assitance and wants to end the relationship right away, set the one-time early termination fee. The specified one-time fee amount becomes active 7 days after you approved the host’s request (trial period). Until then, the host can terminate the relationship at any time without the prior notice and without incurring any fees. Be fair when setting the one-time fee amount.
• Number of bookings required: in this case you specify the number of bookings that must be successfuly completed to compensate your work before your host can end the relationship. The specified number becomes active 7 days after your host’s approval request. The number of bookings required is determined by you, depending on how much time and effort you think you have invested at any given time. Be fair when setting the number of bookings required and change the number as few times as possible once it is determined.

How do Scout inboxes work?

Scouts have two inboxes in their Scout dashboard: ‘Hosts’ and ‘Guests’. The ‘Hosts’ inbox is for internal communication with hosts, while the ‘Guests’ inbox allows for three-way communication between Scout, host, and traveler.

Can a Scout work with mulitple hosts?

Yes, a Scout can work with multiple hosts simultaneously. This helps to diversify the experiences on offer and allows scouts to maximise their earning potential.

How to upload an experience as a Scout?

To upload an experience, head over to your Scout dashboard and click on the ”Add new experience” button, select the host you want to create an experience for and follow the instructions. Once the experience has been submitted, it will be reviewed by an administrator, which usually takes no longer than three working days.

How to connect with your first Host?

As a Scout on fairUP, connecting with your first host is an exciting opportunity to support local communities and contribute to their success. Here’s a step-by-step guide on how to connect with your first host:

• Create Your Scout Profile: Ensure that you have completed your Scout profile with relevant information about your skills, expertise, and passion for supporting local communities. A comprehensive profile will help hosts understand how you can assist them in enhancing their experiences.
• Evaluate Requests: Host have the possibility to request help from Scouts directly through our platform. Read the host requests carefully and evaluate whether you have the skills and expertise to fulfill their needs. Consider the tasks or areas of assistance mentioned by the hosts and assess if you can contribute effectively. Prioritize requests that align with your abilities and interests.
• Initiate Contact: Once you have identified a host in your local area whose needs resonates with you, reach out to them, pay them a visit and explain them the possibility of helping them manage their experience through the fairUP platform. Introduce yourself, express your interest in collaborating, and explain how your skills and expertise can benefit their experience.
• Discuss Collaboration: Engage in a conversation with the host to further discuss their requirements and how you can assist them. Understand their expectations, timelines, and any specific tasks they need help with.
• Collaborate Closely: Once you have accepted a host’s request, work closely with them to provide the requested assistance. Maintain open and regular communication, offer your expertise, and support them in enhancing their experience. Be responsive to their queries and provide timely updates on your progress.

Remember, as a Scout, you have the opportunity to connect with hosts in your local community and make a meaningful impact on their experiences. Embrace this role with enthusiasm, professionalism, and a genuine desire to support local communities. By establishing strong collaborations with hosts, you can contribute to their success while fostering authentic and memorable experiences for travelers on fairUP.

Who can be an experience host?

At fairUP, an experience host isn’t just someone providing a service. They are individuals, groups, or businesses that genuinely embody the spirit of their local community. We are looking for those who can offer unique, authentic experiences that provide a genuine representation of their local area, culture, and heritage.

Here’s what we look for in our experience hosts:

• Small Providers: We value small-scale artisans, craftsmen, chefs, tour guides, and other providers who represent the heart and soul of their communities. These can be individuals or local businesses offering intimate, personalized experiences that larger providers can’t match.
• Underrepresented Areas: We strive to empower communities that are often overlooked by mainstream tourism, especially in rural areas. Our platform aims to bring exposure to these regions, showcasing the unique experiences they offer while contributing to their economic development.
• Authentic Experiences: We prioritize experiences that truly encapsulate the local culture. Whether it’s a pottery class by a local artist, a guided hike through hidden trails, a cooking class featuring local cuisine, or a workshop that teaches a traditional craft – if it’s an authentic representation of your culture, we want to share it with the world.
• Community Impact: We especially value hosts who contribute to their community. This could mean sourcing materials locally, involving community members in their experiences, or any other actions that have a positive social, economic, or environmental impact.

By becoming a host with fairUP, you don’t just offer an experience; you provide a platform for your local culture, contribute to the diversity of global tourism, and directly impact your community’s development. Share your passion, your craft, your culture – and make a difference.

How to get Scout assistance?

If you need help managing your listing, you can request assistance from a Scout. The choice can also be made after prior consultation with your scout. You can do that through the “scouts” section inside your dasahbord. After you enter the Scout section, you will find a list of all the available Scouts. Find your Scout in the list and request help. The Scout can then review the proposal and accept or reject it. The Scout can help you upload and manage your experience, communicate with guests, manage bookings and more.

How does the relationship with a Scout work?

When you enter into a relationship with a Scout, they will assist you in exchange for a 7.5% commission on bookings. This commission is deducted from the base price of the experience.

Can a host have multiple Scouts?

No, a host can only have one Scout at a time to ensure clear communication and efficient management of your experience.

How to end the relationship with a Scout?

You and your Scout can decide on the terms for ending your relationship. It’s important to establish these conditions in advance. This could be based on these two criteria:

• One-time early termination fee: if you do not want to wait for the required number of successfully completed bookings and want to end the relationship immediately, set the one-time early termination fee. The specified one-time fee amount becomes active 7 days after the Scout approves your request. Until then, you can terminate the relationship at any time without the prior notice and without incurring any fees.
• Number of bookings required: in this case the Scout specifies the number of bookings that must be successfuly completed before you can end the relationship. The specified number becomes active 7 days after you approve the request. The number of bookings required is determined by the Scout, depending on their time and effort.

How to upload an experience?

To upload an experience, head over to your Host dashboard and click on the ”Add new experience” button. Follow the instructions. Once the experience has been submitted, it will be reviewed by an administrator, which usually takes no longer than three working days.

What does Withdrawn mean?

This indicates that you have successfully withdrawn your earnings from fairUP to your linked bank account.

What does Ready for Withdrawal mean?

This means that your earnings from completed experiences are available for you to withdraw to your bank account.

When do hosts get paid?

Hosts get paid within 24 hours after the visitor has attended the experience. Your payout will be visible under “Ready for withdrawal” card.

How to pay for Scout services?

The Scout issues an invoice for his commision for each booking. The invoice is availabe in the “Scout Payouts” section inside your host dasahbord. Each invoice issued by the scout must be approved by the host in order for the commision amount to be automatically released to the host.

How does host inbox work?

Hosts have two inboxes: ‘Scouts’ and ‘Guests’. The ‘Scouts’ inbox is for internal communication with your Scout (if any), while the ‘Guests’ inbox is for communication with the Scout (if any) and the traveler